How to place an order?

Name: Melissa Halley
Also known as: Melissa Halley Art & Illustration
Business address: Nassaukade 321, 1053 LS Amsterdam, The Netherlands
Postal address: Sport 43 III, 1076 TS Amsterdam, The Netherlands
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Chamber of Commerce number: 34343218
VAT number: NL1308.10.708.B01

For information and questions please mail to: This email address is being protected from spambots. You need JavaScript enabled to view it. 

If you place an order via this webshop you agree to the following terms and conditions. 

All prices in this shop are retail prices in Euros including VAT. 

When it comes to product information there has been taken much effort to make sure all the information on the site is truthful. However, no rights may be derived from any mistakes.

Colours may look different from the actual art. 

The shop is bilingual. Through the flags right of the screen you’re able to select the English or Dutch version.
 

Payment within the Netherlands 

You can pay your order through your (Dutch) bank account or PayPal. There are no additional costs to paying via your Dutch bank account. When paying via PayPal a 3% payment fee will be charged. This percentage is based on the total amount of the product, including VAT.
Once you placed an order the item is reserved for you for 7 calendar days. After full payment has been received your order will be shipped. Your payment will take place in a secure payment environment.
 

Shipping within the Netherlands 

Your order will be sent as soon as possible after receiving full payment. Usually within 7 working days, unless agreed differently.
You will receive a confirmation email when your package has been shipped, along with the track & trace code.
For shipping within the Netherlands € 5, - is charged. For shipment to other countries there are different shipping costs. See the text below: Shipping outside of the Netherlands.
 

Payment outside of the Netherlands

You can pay your order via PayPal. A 3% payment fee will be charged. This percentage is based on the total amount of the product, including VAT.
Once you placed an order the item is reserved for you for 7 calendar days. After your full payment has been received your order will be shipped. Your payment will take place within a secure payment environment.

Shipping outside of the Netherlands 

For shipments within Western Europe the costs are € 10, -. In the rest of Europe it’s € 16, - and outside Europe € 25, -.
Any custom fees or importing charges are the consumers responsibility.
 

Shipping Process 

Melissa Halley is responsible for the product during door to door transport .
The products are properly packaged. When damage does occur during shipping there will be sought for  a solution in concurrence with both parties.
Damages must be submitted through photos of the damages, both the unopened package and damaged contents.
In this case please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
 

Change of heart 

The consumer has 14 calendar days to change his/ her mind. Time starts the day after receiving the product. When the consumer does have a change of heart he or she has 14 days to return the product.
To cancel the order please send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please state:
- Your name
- Order number (you can find the order number in your mail order and on your bill)
- Article title (you can find the article title in your mail order and on your bill)
- Reason for return
 

Returns 

Returns are possible within 14 calendar days after termination of the sales contract.
The product should to be sent return to sender in the original condition and packaging.

The customer is responsible for shipping costs to return the item to Melissa Halley.
Please send the return item the same way as it arrived, with a track & trace code or make sure to save the postal receipt.

In case of a return the consumer is responsible for the door to door shipment back to Melissa Halley.
Products should be properly packed during the return transport. This is the responsibility of the consumer.
If upon arrival damages have occurred which are due to improper packaging Melissa Halley has the right not to return payment to the consumer.

When the return occurs without any damages or other mishaps all costs made by the consumer before the return will be refunded within 14 calendar days after receiving the product.

However, the return costs of the product are the responsibility of the consumer.